FanPost

Season Tickets - shipping address errors



If you have a shipping address for your season tickets that is different from your mailing address, I suggest that you call the ticket office TODAY to confirm that your tickets will be shipped to the correct shipping address. Tickets ship tomorrow.
UA Ticket Office: (205)-348-2262

Background:
Season tickets are scheduled to ship Thursday (8/15) for a Monday (8/19) delivery. I called the ticket office to change my shipping address. They said there would be a $12 charge to change it. I told them to just keep it the way it was, and I was just change it next year. When they verified the current shipping address, it was my mailing address, NOT the shipping address that they had been using for the past 10 years. The lady admitted that the system had sent the ticket printing company the mailing/billing address instead of the shipping address on numerous accounts, but they would not make the correction unless I paid them $12. Since no one is at my house the receive the tickets (they must be signed for), I paid the $12 for them to fix their error to send the tickets to my designated shipping address. Extortion?

The ticket office did ship my away game tickets to the correct shipping address because those were shipped directly from the ticket office in Tuscaloosa. When I asked them to explain how they shipped the away game tickets to the correct shipping address, while at the same time telling me that my shipping address for my season tickets was different, she said that she did not know, and would not fix the obvious error without my credit card number for a $12 change fee. So just because you may have received your away game tickets at the correct shipping address does not mean that your season tickets will also be shipped to the correct address.

FanPosts are just that; posts created by the fans. They are in no way indicative of the opinions of SBN and the authors of Roll Bama Roll.

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